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A dispensary curbside pickup setup guide should begin with permission and process before parking signs. Confirm that your license and location can offer the proposed service, then define how staff will check eligibility, prepare the order, handle payment, and record the handoff.
Requirements differ by jurisdiction. Have your compliance lead approve the workflow using current regulator guidance and any conditions on your premises.
Document the permitted pickup area, required supervision or surveillance, customer checks, and any applicable restrictions. Treat the curbside workflow as its own review rather than assuming that a normal in-store process can simply move outside.
For example, California's current regulations address curbside delivery by authorized storefront retailers, including age verification and video surveillance. Other markets need their own review; this example is not a universal checklist.
Define who accepts the order, who picks it, and who confirms that the products match the accepted order. Resolve unavailable items and proposed substitutions before the handoff using your approved process.
Tell the customer when the order is ready and how to identify their arrival. Avoid collecting unnecessary personal details in broadly visible channels. Give staff a clear way to distinguish two customers arriving at the same time.
Use a payment arrangement that is supported and permitted for your operation. Do not assume online prepayment is available, required, or sufficient to complete a sale.
Write down the checks required at handoff and the response when the person collecting the order does not meet the applicable requirements. Staff should know when to stop and escalate rather than make an improvised exception.
Give the queue an owner and a backup. If curbside duties rotate, establish how the handoff between employees is recorded so orders do not disappear between shifts.
Test a no-show, a failed payment, a customer verification problem, an incorrect bag, and a connection outage. Confirm how cancellations and returns affect the order, inventory, and payment records. Include accessibility and staff safety in the operating review.
Is curbside allowed everywhere cannabis retail is legal? Do not assume so. Verify the activity for your jurisdiction, license, and premises.
Must customers pay online? Confirm the supported and permitted payment process; prepayment is not a universal requirement.
How should service speed be measured? Define the interval, gather a baseline, and review delays alongside order accuracy and required checks. Avoid adopting an unsupported universal target.
Explore Treez Ecommerce and ask our team to demonstrate your proposed order workflow.
